Claims
Claims assistance
Message us on WhatsApp or call us as soon as you can. We submit the claim to the insurer and follow it up with you.
How to make a claim
- Safety first
Make sure everyone is safe and call 999 in an emergency.
- Tell us quickly
Message us on WhatsApp or call us as soon as you can; some policies set a deadline for notice.
- Send your documents
As photos or PDF files in the same WhatsApp chat. We tell you exactly what your claim needs.
- We follow up with the insurer
Our claims team follows your file with the insurer and keeps you posted.
WhatsApp or a call
Tell us about your claim on WhatsApp
Tap the button and WhatsApp opens with a message ready to send. Send it, and our team carries on with you in the same chat.
- WhatsApp: +974 3000 9604
- Phone: +974 4451 2100
- Office hours: Sunday to Thursday, 8:00 am to 4:00 pm
Message us at any time; our team replies during office hours.
What to have ready
- Your policy number
- Photos of any damage
- The police report if there is one, such as the Metrash2 accident report
- A short note of what happened, when and where
Send the documents as photos or PDF files in the same WhatsApp chat. We tell you if your claim needs anything else.