Disclosures and terms of business
What you should know about how we work as your insurance broker, about our remuneration, and how to complain.
Last updated: October 2026
Draft under review: this text may change before it is final.
Who we are
Al Bayan Insurance Broker is an insurance broker in the State of Qatar.
Regulated by Qatar Central Bank, licence no. وت/ر.ش.ت/2011/13. Commercial registration no. 87796.
Address: Office 1, Building 248, Street 230 (C Ring Road), Zone 25, Al Mansoura, P.O. Box 200827, Doha, Qatar. Tel +974 4451 2100, email info@albayaninsurance.com.
We are an insurance broker, not an insurer. We act for you when we request offers, arrange your policy and follow up your claim.
What we do for you
- Understand your needs and advise you.
- Request offers from insurers licensed by Qatar Central Bank, conventional or takaful as you prefer.
- Explain the differences between offers and the reasons for our recommendation.
- Arrange the policy and any changes during its term.
- Tell you, before you pay, how and to whom the premium is paid.
- Remind you before renewal and request renewal offers.
- Help you prepare a claim and follow it up with the insurer.
What we don't do
- We do not issue policies or set their price or terms; the insurer does.
- We do not decide or pay claims; the insurer decides them under the policy terms.
Our remuneration
You may ask us at any time how we are paid for the policy we arrange for you, and how much, and we will tell you clearly.
Conflicts of interest
We put your interests first. If anything could affect the impartiality of our advice we will tell you before you decide, and we do not accept incentives that conflict with your interests.
Code of conduct
In everything we do for you, we commit to:
- Honesty and clarity: we explain cover, exclusions and excess before you decide, and never promise what a policy does not give.
- Suitability: we recommend what fits your needs and means, not what pays us most.
- Confidentiality: we keep your information confidential and use it only for the purpose you gave it.
- Fairness: we treat every client fairly and answer questions and complaints without delay.
- Compliance: we follow Qatar Central Bank instructions and Qatari law, and place your cover only with licensed insurers.
Your duties
The information you give us and the insurer must be complete and correct, and you should tell us about any change during the policy. Non-disclosure can lead to a claim being declined or the policy being cancelled. Please read your policy carefully when you receive it and ask us about anything unclear.
Complaints
If you are unhappy with our service, tell us so we can put it right. Please give your name, how to reach you, your policy or reference number if you have one, and what went wrong. We look into every complaint and keep you informed until we give you our final response.
- By email: info@albayaninsurance.com
- By phone: +974 4451 2100, Sunday to Thursday, 8:00 am to 4:00 pm
- At our office or by post: Office 1, Building 248, Street 230 (C Ring Road), Zone 25, Al Mansoura, P.O. Box 200827, Doha, Qatar
Complaints about insurers, and taking it further
If your complaint is about an insurer's decision, such as a declined claim, we help you raise it with the insurer and follow it up.
If you are not satisfied with our final response, you can take your complaint to Qatar Central Bank, which regulates us. Its contact details are on its website, www.qcb.gov.qa.
Making a complaint does not affect any other legal rights you have.
Your data and the website's terms
We handle your data under the Personal Data Privacy Protection Law No. 13 of 2016 and Qatar Central Bank rules. The details are in our privacy policy, and the terms for using this website are on their own page.